Job Description:
Fully remote customer support role on Mudflap's 24/7 team helping independent truckers. About 2 years of remote customer support preferred. Pays $23 to $27/hour. Shift is Saturday-Wednesday 5:00 AM-1:00 PM ET.
About the Role
Mudflap is hiring a remote Customer Support Specialist for its morning/afternoon English shift. You will take high-volume calls for independent truckers, troubleshoot in real time, and deliver customer-obsessed support across Zendesk and internal tools.
What You Will Do
- Handle high-volume inbound phone support with a warm, professional tone
- Troubleshoot customer issues in real time and keep customers informed
- Work across Zendesk, Slack, and internal systems without missing a beat
- Document interactions and escalate when needed
- Grow with coaching and feedback on a mission-driven support team
What You Need
- 2+ years of experience in a remote customer support role (fintech or tech startup preferred)
- Proficiency with Zendesk or similar ticketing systems
- Excellent verbal and written communication
- Comfort in a fast-paced, high-urgency environment
- Customer-first mindset and strong multitasking
Location & Pay
Remote in the United States. Current shift: Saturday-Wednesday, 5:00 AM-1:00 PM Eastern Time. Pay is $23 to $27 per hour, plus equity, health benefits, PTO, and 401(k) matching. Training runs about three weeks and equipment is shipped to you.