Job Description:
Fully remote high-volume customer support role at Propelus on CE Broker or EverCheck. About 2 years of contact center or SaaS support preferred. Pays $18 to $22/hour.
About the Role
Propelus is hiring remote Customer Support Specialists for CE Broker (continuing education tracking for regulatory boards) or EverCheck (license verification for healthcare employers). You will handle live phone, chat, and email support in a fast-paced software company that also uses AI for first-step triage.
What You Will Do
- Provide multichannel inbound support by phone, chat, and email (phone can be 80-100% of the day on CE Broker)
- Resolve about 6-8 cases per hour while keeping satisfaction high
- Troubleshoot software and navigation issues and educate customers on account options
- Share product feedback and improve internal knowledge base articles
- Step in after AI agents handle the first step of many requests
What You Need
- Two or more years of experience in a contact center or customer support role (SaaS preferred)
- Experience with Zendesk or a similar help desk system
- Ability to learn new software quickly and explain technical steps simply
- Excellent spoken and written English (Spanish fluency a plus)
- A quiet, dedicated workspace free from background noise; associate's degree preferred
Location & Pay
Remote in the United States. Pay is $18 to $22 per hour. High-volume support environment with AI-assisted workflows.