Job Description:
Fully remote US customer support role at Meshy covering product questions, bugs, billing, and refunds on Eastern Time hours. About 2-5 years of billing or subscription support preferred. Pays $60,000 to $90,000.
About the Role
Meshy is hiring a remote Customer Support Specialist for the US Eastern Time window. You will handle product questions, bugs, feature requests, and billing issues, make judgment calls on refunds and disputes, and build help-center answers so common questions stop becoming tickets.
What You Will Do
- Handle inbound user issues including product questions, bugs, feature requests, and billing
- Make independent judgment calls on refunds and disputes against company policy
- Identify recurring issues and write Help Center articles and Intercom automations
- Own the Eastern Time support window with handoffs to Beijing and US West teammates
- Partner with Growth and Customer Success so support decisions reflect the full user relationship
What You Need
- 2-5 years of billing or subscription support experience, including at least 2 years supporting a large SaaS subscription product
- Hands-on experience with complex billing scenarios (discounts, refunds, disputes)
- Experience with Intercom, Stripe, PayPal, or similar
- Based in the United States and able to work Eastern Time hours (start by 8:00 AM ET)
- Support experience with AI or 3D products is a plus
Location & Pay
Fully remote in the United States on Eastern Time hours (start no later than 8:00 AM ET). Compensation $60,000 to $90,000 plus equity and benefits.