Job Description:
Remote customer and technical support job at Honest Networks, a gigabit internet provider. Help subscribers by phone, text, chat, and email, from billing questions to router and Wi-Fi troubleshooting. Needs 1 year of tech support or help desk work. Pays $18 to $24/hour.
About the Role
Honest Networks is hiring a Customer/Technical Support Associate for its customer support team. You will help internet subscribers get a fast, stable, and secure connection, answer questions from prospective customers, handle billing questions, and troubleshoot home and small business network issues.
What You Will Do
- Handle customer contacts by phone, text, web chat, and email
- Answer questions from prospective customers and help with billing
- Set up and troubleshoot routers, switches, access points, and other network devices
- Resolve support tickets remotely, working with on-site technicians
- Create and maintain internal documentation
- Work shifts that may include evenings or weekends
What You Need
- 1+ years in technical support, help desk, or another customer-facing IT role
- Able to work Eastern time hours and outside normal business hours
- Comfortable using a command line interface (CLI)
- Friendly, patient, and calm with frustrated customers
- Installation technician experience, CompTIA Network+, or Spanish or Mandarin are pluses
Location & Pay
Remote (US). Must work Eastern time hours. Full time. Estimated pay $18 to $24 per hour. Benefits include medical, vision, and dental coverage, 401(k) after 3 months, 2 weeks PTO, and 7 sick days.