Job Description:
Remote dispatch job with ABC Legal Services for people living in Iowa. Match legal delivery jobs with process servers by text, phone, and email, and fix jobs that get stuck. Needs 1-2 years of dispatch, customer service, or operations experience. Pays $18/hour.
About the Role
ABC Legal Services is hiring a Dispatch Coordinator for process servers to make sure legal documents are delivered quickly and accurately. You will make sure every job is claimed, dispatched, and completed on time, and you will stay in close contact with servers and internal teams. The schedule is full time, Thursday-Monday, 8 AM-5 PM Central.
What You Will Do
- Watch the internal task board for jobs that have not been claimed
- Find a process server for each job by text, phone, and email, using maps and internal tools
- Catch jobs that cannot be claimed because of missing information, and fix or escalate them
- Track and report trends in stuck jobs
- Review unclaimed zip codes in assigned states and work with servers to get them covered
- Tell the recruiter where more server coverage is needed
What You Need
- 1-2 years of experience in dispatching, customer service, operations coordination, or a similar role
- Strong organization and the ability to handle high volume and shifting priorities
- Excellent verbal and written communication
- Comfortable with digital tools, internal platforms, and map-based systems
- Able to work independently and follow processes accurately
Location & Pay
Remote, but the position must be located in Iowa. Full time, Thursday-Monday, 8:00 AM-5:00 PM Central. Pay $18.00 per hour. Benefits include health, dental, vision, a 401(k) match, PTO, and 11 paid holidays (7 company plus 4 floating).