Job Description:
Help Sleeper's fantasy sports users by email, chat, and social media, solving bugs and usability issues and passing feedback to the product team. Remote in the US; weeknight and weekend shifts.
About the Role
Sleeper, a fantasy sports and sports-gaming app, is hiring Customer Success Associates for its small, front-line support team. You will help users get started, solve bugs and usability issues, and collect feedback and feature requests for the product team.
What You Will Do
- Support users over email, chat, and social media
- Use product knowledge to resolve questions and problems
- Defuse conflicts and leave users with a great impression of Sleeper
- Gather the voice of the customer and route feedback to the right teams
- Suggest creative solutions and take initiative
What You Need
- Excellent written and verbal communication skills
- Empathy and a customer-first mindset
- Availability for weeknight and weekend shifts (5 days on, 2 days off)
- Experience with Intercom is preferred but not required
- A love of sports and Sleeper
Location & Pay
Remote in the United States. Salary is not listed in the posting; Sleeper offers competitive pay plus medical, dental, vision, PTO, and a 401(k).