Job Description:
Remote US implementation support job with Affirm for candidates in the Pacific Time Zone. Help retail partners set up Affirm, solve integration issues, and write documentation. Bachelor's degree or equivalent experience and 1-3 years in tech, ecommerce, or SaaS. Pay $62,000 to $82,000 a year in most states ($70,000 to $90,000 in CA, WA, NY, NJ, CT).
About the Role
Affirm is hiring an Implementation Specialist I on its Operations team. You will support the rollout of Affirm with retail partners, acting as a main support contact for partners' business and technical teams during integration. You will work with Affirm's Engineering and Merchant Operations teams to give clients quick solutions, troubleshoot account issues, and build processes that scale.
What You Will Do
- Support merchant partners with marketing best practices, accounting workflows, and implementation questions
- Solve technical integration issues with partners' ecommerce sites and order systems
- Create new processes to work more efficiently
- Write detailed technical documentation
- Pass client product feedback to Product and Engineering
What You Need
- Bachelor's degree or equivalent experience
- 1-3 years of experience in tech, ecommerce, or SaaS, or a similar role
- Past success in a job, internship, or volunteer role with written communication to customers or partners
- Strong project management, communication, and technical skills
- Nice to have: Shopify or WooCommerce experience, HTML, JavaScript, or APIs
Location & Pay
Remote US role; candidates must be based in the Pacific Time Zone. Base pay $62,000 to $82,000 a year in most U.S. states and $70,000 to $90,000 in CA, WA, NY, NJ, and CT; new hires usually start at the low end of the range. Total pay may include equity, monthly stipends, and benefits including 100% covered medical, dental, and vision. New hires are invited to an in-person onboarding.