Contract
Job Description:
Remote Tier 1 IT support contract role at Doma Technology helping employees with hardware, software, and access issues. About 1-2 years of help desk experience. Pays $25 to $27.50/hour for a 40-hour week.
About the Role
Doma Technology is hiring a remote IT Specialist (contract, 40 hours/week). You will be a first point of contact for IT requests and incidents, resolve Tier 1 issues, assist with selected Tier 2 work under guidance, and support employee technology onboarding and offboarding.
What You Will Do
- Serve as first point of contact for IT requests via Freshservice, email, Teams, and phone
- Troubleshoot Tier 1 hardware, software, Windows/macOS, Microsoft 365, VPN, and access issues
- Assist with selected Tier 2 issues under guidance and document outcomes
- Support onboarding and offboarding device and account tasks
- Create knowledge articles and use approved AI automations carefully
- Escalate high-impact or security-sensitive issues through defined paths
What You Need
- About 1-2 years of IT support, help desk, desktop support, or comparable hands-on technical work
- Comfort with Windows and macOS, Microsoft 365, and ticketing tools
- Courteous, patient support for employees at every level
- Ability to document clearly and follow security-aware processes
- Contract role paying $25.00 to $27.50 per hour
Location & Pay
Remote US. Contract, 40 hours per week, paying $25.00 to $27.50 per hour. Early-career Tier 1 focus with mentoring and exposure to cybersecurity and AI-enabled support workflows.