Member Advocate - Medicare Service Division (Remote)/ 1 week ago
US
Job Description:
Remote Medicare Member Advocate role at Blue Cross Blue Shield of Massachusetts for the January 2027 training class. High school diploma plus 1+ year of customer service; full paid training. Starts at $20.51/hour. New England residents only.
About the Role
Blue Cross Blue Shield of Massachusetts is hiring remote Medicare Member Advocates for a January 2027 start. Advocates answer member calls and explain medical and dental benefits, after a paid new-hire training program of about 10 to 12 weeks that teaches the health insurance industry.
What You Will Do
- Take calls from Medicare members and guide them to the answers they need
- Explain members' medical and dental plans in simple terms
- Research and resolve member issues in an unscripted service center environment
- Anticipate members' future needs so problems are solved before they come up
- Spend dedicated time each week on learning, development, and research
What You Need
- High school diploma or equivalent
- 1+ year of customer service experience communicating with customers by phone, email, or in person at least 60% of the time
- Comfort with technology, including Microsoft Office, and the ability to learn new tools quickly
- Empathy, clear communication, and strong problem-solving skills
- Must live in the New England area
Location & Pay
Remote for New England residents (posted under Hingham, MA). Training schedule about 10-12 weeks, 8am-4pm ET, then an 8-hour flex shift between 8:00 AM and 6:00 PM, 37.5 hours per week. Starting pay $20.51 per hour ($40,000/year) during training, with increases after training and milestones, plus variable pay and a yearly return bonus. Benefits include medical, dental, vision, 401(k), tuition reimbursement, and paid time off.
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Blue Cross Blue Shield of Massachusetts
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Websitehttps://www.bluecrossma.org
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AddressUnited States of America