Job Description:
Remote member and provider services role at Gravie answering inbound health insurance calls and emails. 1-2 years of customer service or call center experience. Pays $16.50 to $22/hour. New class starts November 30, 2026.
About the Role
Gravie is hiring Member Services Advocates for its Gravie Care Member and Provider Services team. You will be a first point of contact for members and providers by phone and email, helping them understand plans, benefits, and claims. Gravie is starting a class of 5+ advocates on November 30, 2026.
What You Will Do
- Respond to inbound calls and emails from members and providers
- Explain claims, benefits, eligibility, billing, provider networks, and prescription coverage
- Record every interaction clearly in the CRM system
- Partner with internal teams, vendors, and brokers to resolve issues
- Meet call quality, adherence, and customer satisfaction goals; extended hours may be needed January to March
What You Need
- 1-2 years of experience in customer service or a call center
- Strong written and verbal communication and active listening
- Solid computer, data entry, and typing skills across multiple systems
- Reliable adherence to a structured schedule
- A quiet workspace and reliable high-speed internet; health insurance experience or a producer license is a plus
Location & Pay
Remote in the United States. Full-time hourly at $16.50 to $22.00 per hour. Training class begins November 30, 2026. Benefits include flexible PTO, up to 16 weeks paid parental leave, 401(k), and education reimbursement.