Full Time
Job Description:
Fully remote member services role at Vida Health handling inbound and outbound member calls and enrollment support. High school diploma; about 2-3 years of CS preferred. Pays $21/hour. Three-month seasonal role with possible extension.
About the Role
Vida Health is hiring a remote Member Services Agent I to handle member inquiries with professionalism and empathy, support program enrollment, and document interactions accurately under HIPAA.
What You Will Do
- Make outbound outreach to members and explain Vida program benefits
- Take inbound calls for assessments, enrollment, and app navigation help
- Document interactions in the Member Services system while protecting confidentiality
- Resolve concerns and escalate complex issues with timely follow-up
- Meet inbound and outbound KPIs and support ad-hoc Member Services projects
What You Need
- High school diploma or equivalent; associate or bachelor's preferred
- About 2-3 years of customer service or call-center experience, preferably in healthcare
- Strong verbal and written communication and CRM comfort
- Reliable high-speed Wi-Fi for a remote-first environment
- This is a 3-month seasonal role with possible extension based on demand and performance
Location & Pay
Fully remote in the United States. Full-time non-exempt hourly at $21/hour. Three-month seasonal assignment with possible extension.