Job Description:
Part-time work-from-home phone agent job with U-Haul. Check customer IDs and selfies to approve truck rentals, and help customers by phone and chat. Needs 1 year of customer service experience. Paid virtual training. Starts at $16/hour, with raises up to $19/hour.
About the Role
U-Haul is hiring part-time Live Verify Phone Agents to support its TruckShare 24/7 program. Agents review customer information, IDs, and selfies to approve rentals and help prevent fraud, and they handle inbound and outbound calls, chats, and verification sessions in a fast-paced, high-volume environment. The current training class starts 10/27/2026.
What You Will Do
- Review customer information and verification documents
- Verify identity and rental eligibility
- Handle inbound and outbound customer calls
- Support customers through phone, chat, and online verification tools
- Document customer interactions and verification outcomes
- Meet quality, accuracy, and productivity standards
What You Need
- 1+ year of customer service experience (high-volume phone experience preferred)
- Strong communication, problem-solving, and multitasking skills
- At least 25 hours of availability a week, including Friday, Saturday, and Sunday (6 hours in a row each weekend day) and holidays
- A Windows 11 PC (16GB RAM minimum), webcam, wired USB headset, and wired (Ethernet) internet of at least 50 Mbps down / 5 Mbps up
- A quiet home workspace; camera on during training and meetings
- Must complete the computer specs test, facial recognition assessment, and 4-part assessment with the application (apply on the computer you will work on)
Location & Pay
Remote (work from home). Part time. Not open to residents of CA, CO, CT, MD, MA, NJ, NY, OR, RI, WA, DC, or outside the US. Shifts are in Arizona time. Starting pay $16 per hour, with growth up to $19 per hour within 6-9 months based on performance and attendance; eligible bilingual agents may earn $18 per hour. Part-time benefits include medical, dental, vision, and 401(k). U-Haul does not hire nicotine users in some states.