Patient Account Specialist - Customer Support/ 1 week ago
US
Job Description:
Fully remote patient billing support role at Upstream Rehabilitation answering inbound patient calls about bills and insurance. High school diploma or equivalent; call center or medical billing experience is a plus, not required. Pays $15 to $16/hour.
About the Role
Upstream Rehabilitation is hiring a full-time remote Patient Account Specialist for its customer support team. You will answer patient calls about billing and insurance, take payments, and set up payment plans. The only hard requirement is a high school diploma or equivalent experience; call center and medical billing experience are listed as nice to have.
What You Will Do
- Answer inbound patient calls in a high-volume call center and help with billing questions
- Process payments and set up payment plans
- Escalate unresolved issues to the Accounts Receivable team
- Refer complex calls to a team lead or manager
- Build rapport with patients and represent the business office and clinics professionally
What You Need
- High school diploma or equivalent experience
- Strong communication and active listening skills
- Ability to multitask and stay organized in a fast-paced environment
- Proficiency with Microsoft Office or similar software
- A quiet, distraction-free, HIPAA-compliant workspace
- Nice to have: high-volume call center, medical billing, or healthcare experience
Location & Pay
Remote; must reside in the United States. Shift 9:30 AM to 6:00 PM Eastern. Pay $15 to $16 per hour. Benefits include a 100% employer-paid medical premium option, dental and vision, 401(k) with company match, paid time off and holidays, and a paid charity day.