Job Description:
Permanently remote call center job with Boston Medical Center. Schedule patient appointments, answer patient questions, and help with refills and insurance verification by phone, chat, and email. High school diploma or GED required; no experience listed. Pays $20.38 to $22.95/hour.
About the Role
Boston Medical Center is hiring Patient Service Representatives for its Ambulatory Call Center. This position is permanently remote. You will handle inbound and outbound communication for up to 6 BMC outpatient practices: answering patient questions, scheduling and rescheduling appointments, following up on medication refills, and managing insurance verification and authorizations.
What You Will Do
- Answer and resolve patient questions by phone, chat, email, fax, and mail
- Schedule and reschedule appointments in a computerized scheduling system
- Update patient records in Epic
- Confirm appointment details and give patients instructions for visits, labs, or imaging
- Transfer calls to the practice when needed and escalate issues outside normal protocols
- Attend training on phone support, customer service, and systems
What You Need
- High school diploma or GED
- Excellent English communication skills on the phone and in writing
- Ability to explain healthcare issues to patients with empathy
- Comfort with multiple communication tools
- Strong computer skills, including Microsoft Word, Excel, and Outlook
- A stable internet connection and a quiet, secure place to work from home
Location & Pay
Permanently remote (posted as Remote). Full time. Compensation range $20.38 to $22.95 per hour. Benefits include medical, dental, vision, and pharmacy coverage, flexible spending accounts, 403(b) savings match, paid time off, and earned time cash out.