Job Description:
Remote job helping new chef-creators launch on CookUnity's meal platform. Onboard creators, build onboarding materials, track launch dates, and support creators by phone, email, chat, and video. 1+ years of onboarding experience preferred (or culinary school training). Pay $85,000 to $96,000 a year.
About the Role
CookUnity is hiring a Platform Creator Activation Specialist to help its Chef Success team onboard and activate new platform creators and support them in their early growth on CookUnity. You will guide creators from onboarding kickoff through launch (about 9-12 weeks) and then hand them off to the Account Management team. You will talk with creators regularly by phone or web chat, so experience in phone or chat-based customer support is a plus.
What You Will Do
- Launch new creator brands and products with custom onboarding materials and tracked timelines
- Give creators guidance and front-line support by voice, email, chat, and video
- Review and keep accurate records of onboarding documents
- Work with internal teams on requirements, policies, and workflows
- Suggest process improvements and help with audits, reports, and special projects
What You Need
- 1+ years of onboarding or account activation experience for a culinary physical product business (preferred), or culinary or foodservice management school training
- Able to work U.S. Eastern hours, starting no later than 10:00 AM EST
- Experience managing multiple clients or accounts at once
- Proven customer relations skills and strong organization
- Comfortable with Google Suite and project management tools
Location & Pay
Remote in the United States during Eastern hours. Pay range $85,000 to $96,000 a year. Benefits include health insurance, a 401(k) plan, unlimited PTO, paid family leave, a 4-week paid sabbatical after 5 years, monthly CookUnity meal credits, and fitness subsidies.