Full Time
Job Description:
Work-from-home support job with Finni Health, helping autism (ABA) therapy practice owners with questions, support tickets, and credentialing steps. Needs 1-2 years in operations, admin, or customer support. Pays $50,000 to $65,000 a year.
About the Role
Finni Health is hiring a Practice Support Associate (PSA) to help ABA practice owners have a smooth experience from onboarding through day-to-day operations. You will be the front line of support for providers, handle credentialing steps and support tickets, and keep records and workflows accurate. The role has a clear growth path to Practice Success Manager.
What You Will Do
- Be the day-to-day contact for practice owners: answer questions, give updates, and reinforce workflows
- Research and resolve issues using Finni's tools before escalating
- Respond to support tickets within set response times
- Manage credentialing steps and keep provider records current
- Build and update the internal knowledge base
- Work with the RCM, Clinical Success, HR, Recruiting, and Product teams
What You Need
- 1-2 years of experience in operations, administration, or customer support (healthcare or service settings ideal)
- Experience with a support or ticketing system such as Zendesk, Salesforce, Jira, or ServiceNow
- Highly organized and detail-oriented
- Clear, professional communication by email, Slack, and Google Meet
- A self-starter comfortable in a fast-changing startup
Location & Pay
Remote (United States). Full time, 11:00 AM to 8:00 PM Eastern. Pay $50,000 to $65,000 a year. Health insurance, PTO, and a 401(k) plan.