Job Description:
Remote call center job at January, a fintech that helps people resolve old debts. Handle inbound calls, emails, texts, and chats, fix account issues, and take payments with empathy. Needs 1-2 years in high-volume customer service or collections. Pays $56,000 to $60,000 a year.
About the Role
January is hiring Recovery Specialists to handle inbound calls, emails, and texts from people who need help with their accounts. You will resolve account issues, take payments, and help improve the contact center, all while following federal and state collection laws.
What You Will Do
- Handle inbound calls, emails, texts, and chats from start to finish
- Diagnose and resolve account issues, take payments, and document each conversation in the CRM
- Stay empathetic and professional in difficult conversations about money
- Meet targets for customer satisfaction, quality, response time, and recovery
- Share caller feedback and suggest process improvements
- Follow all collection and consumer protection laws and company policies
What You Need
- 1-2+ years in a high-volume customer-facing role such as customer service or collections
- A track record of hitting goals like CSAT, QA scores, and handle time
- Reliable, with clear and empathetic spoken and written communication
- Awareness of compliance rules for payments and accounts
- Comfort with support tools (Zendesk, Twilio, and Google Workspace preferred)
Location & Pay
Remote (United States). Full time. Salary range $56,000 to $60,000 a year.