Full Time
Job Description:
Remote IT service desk dispatcher job with CyberSheath. Log incoming client requests, assign them to the right technician, and keep clients updated. Needs 1-3 years of customer service experience and some managed IT services background. Pays $45,000 to $65,000 a year.
About the Role
CyberSheath is hiring a Service Dispatch Coordinator to keep its internal and field technicians fully used by dispatching service requests every day. You will monitor incoming client requests, create tickets, assign them to the right resource, and keep clients informed until their issues are resolved.
What You Will Do
- Coordinate the schedules of remote and field technical staff
- Create and assign service requests that arrive by phone, email, and other channels
- Escalate support tickets such as desktop and network troubleshooting
- Keep customers informed about incident progress and planned changes
- Monitor open tickets so the team meets customer SLAs
- Help end users with quick fixes like password resets where possible
What You Need
- 1-3 years of customer service experience
- Prior experience in a managed services (IT support) environment
- Strong phone, listening, and customer care skills
- Fast, accurate typing
- Positive, self-motivated, and able to work in a fast-moving team
Location & Pay
Fully remote (United States). Full time, 8:00 AM-5:00 PM Pacific (11:00 AM-8:00 PM Eastern). Budgeted pay range $45,000 to $65,000 a year.