Job Description:
Remote tech support job with BigCommerce. Help online store owners by phone, email, and chat, fix account and billing questions, and troubleshoot their stores. Needs some customer-facing experience; call center or tech support experience is a plus. Pays $21 to $23/hour.
About the Role
BigCommerce (part of Commerce) is hiring Technical Customer Support Representatives to support merchants using its ecommerce platform. You will teach customers about platform features, troubleshoot technical issues, and help merchants sell more. Expect up to 7.5 hours of talk/chat time a day. Commerce is a remote-first company.
What You Will Do
- Give phone, email, and chat technical support to merchants in a fast-paced environment
- Solve problems and follow standard procedures to keep customers happy
- Help customers with common billing, invoice, and account issues
- Aim for first-contact resolution and advise customers on ecommerce best practices
- Share feedback with managers and developers to improve the product
- Keep up with product changes through classroom, video, and self-paced training
What You Need
- Experience in a customer-facing, service-oriented role (phone, email, or chat support or contact center experience preferred)
- Good at finding answers with internal guides and online resources
- Interest in web, ecommerce, and hosting technology
- Clear written and verbal communication and the ability to calm upset customers
- Preferred: able to read or edit a web language such as HTML or CSS
- Available for schedules that include evenings, weekends, and holidays
Location & Pay
Remote - United States. Full time. Pay range $21.00 to $23.00 per hour. Interviews include a government ID and biometric identity check through Persona.