Job Description:
Fully remote full-time moderator for TrevorSpace, The Trevor Project's online community for LGBTQ+ youth. Review flagged content, help users, and escalate safety concerns. Needs content moderation and online community experience. Starts at $28/hour.
About the Role
The Trevor Project is hiring a TrevorSpace Moderator to help run TrevorSpace, its affirming online community for LGBTQ+ youth and their allies. You will help users with the site, review flagged content, and work with the crisis services team on at-risk content. TrevorSpace runs 24/7, so the role has non-standard hours, including at least one weekend day. This is a union position.
What You Will Do
- Help users with TrevorSpace, such as approving clubs, processing account deletions, and replying on the site
- Review users and content flagged for unwanted or unsafe behavior
- Apply community guidelines to keep TrevorSpace safe and affirming
- Send digital resources to users posting content that suggests suicidal ideation
- Submit reports to law enforcement, NCMEC, and child protective services when needed
- Document user feedback and trends to improve the community
What You Need
- Experience managing online communities with a focus on harm reduction and user safety
- Experience with online content moderation and trust and safety policies
- Experience submitting reports to law enforcement, NCMEC, and child protective services
- Empathy, inclusion, and strong listening skills
- Proficiency in spoken and written English
- Authorized to work for any U.S. employer (no visa sponsorship)
Location & Pay
Remote anywhere in the continental U.S., Alaska, or Hawaii. Full time, 5 days a week including at least one weekend day. Pay starts at $28 per hour. Benefits include health coverage, 403(b) with a 3% match, generous paid time off, a home office setup reimbursement, and a monthly internet reimbursement. The role involves exposure to sensitive and graphic content.
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The Trevor Project
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Websitehttps://www.thetrevorproject.org
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AddressUnited States of America